Privacy declaration

Universal Music Group is the global leader in music-based entertainment. We are home to the greatest artists, innovators, and entrepreneurs in music. Digital technology is increasingly reshaping the world, and our unparalleled commitment to staying ahead of the curve by developing new services, platforms, and business models for delivering music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.

As part of this mission, Universal Music Group operates websites, applications, stores, and other services (which we refer to in this Privacy Policy as “Apps”) to help our artists connect with fans in new and exciting ways.

This Privacy Policy describes Universal Music Group's data practices, including the collection, use, and sharing of data through Apps that link to this Privacy Policy, along with the choices and rights you have to manage these data practices.

WHO WE ARE

Apps linked to this privacy policy are managed by Universal International Music BV, located at 's-Gravelandseweg 80, 1217 EW Hilversum, the Netherlands. As used in this policy, "UMG," "we," and "our" refer to this entity, which acts as the data controller and is responsible for the processing of personal data by the apps under applicable privacy and data protection laws.

Other entities within the Universal Music Group family of companies may receive or process data in connection with the operation of the Apps, including UMG Commercial Services, Inc. , UMG Recordings, Inc. , and UMG Recordings Services, Inc. , each also located at 2220 Colorado Ave, Santa Monica, CA 90404, United States. Where applicable, each of these entities makes the disclosures in this privacy policy separately.

Apps may be managed on behalf of artists and/or partners, who may process personal data in connection with the Apps. In such cases, we will identify the relevant third parties on the Apps and/or when collecting data.

CONTACT US

Questions or comments about this Privacy Policy, our data practices, or requests regarding your privacy rights can be submitted through our Privacy Request Form by clicking here . We can only respond to requests regarding our data practices submitted through this form.

ALL NON-PRIVACY RELATED QUESTIONS: Please refer to this Frequently Asked Questions about how to contact UMG with questions or requests not related to our privacy policy or your privacy rights.

You may also contact UMG's Data Protection Officer by writing to Universal Music Group (Attn: "Data Protection Officer"), 2220 Colorado Ave, Santa Monica, CA 90404, USA.

INFORMATION WE COLLECT

In managing the Apps we collect the following categories of data:

Category of information

What can be collected

How it is collected, if applicable

Information you choose to provide through the App or through other interactions with UMG, such as email, social media, SMS, telephone or other methods

· your name,

country of residence,

· email address,

· telephone number,

· login information, including certain social media profile information if you log in with a social media account,

· gender,

· age or date of birth,

· payment card details,

· billing and/or shipping address,

· clothing sizes or similar physical descriptions,

· personal description,

· photos, videos or images,

· comments.

· Forms you complete on our app, including subscribing to direct marketing, creating an account, searches, uploading documents or media, or connecting a social media account;

· Correspondence with us (emails, telephone statements or otherwise);

· Purchases or orders placed in the App;

· Participating in forums, chats or other social media features on the App;

· Participating in a contest, promotion or survey;

· Report a problem in the App or ask for support.

Information collected through your use of an App

· IP address and network information,

· location (based on IP lookup),

· string user representative including browser and OS version,

· language and time zone,

· identifiers set by cookies or similar tracking information (see information on cookies below),

· unique device IDs and hardware version,

· page response times,

download or content errors,

· page interaction information (such as scrolling, clicks and mouse-overs, length of visit, pages viewed),

· methods used to leave the page.

Visit our App or communicate with us

Information collected from third parties

· name or username,

· age or date of birth,

· address,

· telephone number,

· gender,

· family income,

· operating system of the device,

brand preferences,

· consumer profile category,

· intention scores for music,

· category of expenditure on music concerts,

· interests in music genres.

In accordance with applicable law, we may match and supplement information you provide, such as your email address or phone number, with data held by third-party data providers or data brokers.

HOW YOUR INFORMATION MAY BE USED

We may use the information we collect to:

  • To respond to requests and/or questions, including customer support questions,
  • To process orders, process payments, and provide order-related updates,
  • To send requested marketing communications via email, SMS or direct messaging,
  • To advertise our products or the products of third parties that we think may interest you,
  • To segment users with similar characteristics for ad targeting or seeding a similar audience,
  • To manage, measure and monitor online advertising,
  • To build user profiles to help us understand your interests, create marketing or advertising segments, and predict likely sales, marketing or advertising results,
  • To train AI or machine learning models that analyze or predict sales, marketing, or advertising results,
  • To personalize and improve our Apps, products and services,
  • To administer promotions, contests or sweepstakes,
  • To operate and manage our Apps, including troubleshooting, data analysis, testing, research, statistics and other internal activities,
  • To manage your access to our Apps, including notifying you about changes to the Apps,
  • To analyze the use of our Apps,
  • To secure our Apps and prevent fraud or other illegal activities,
  • To resolve disputes and/or enforce our agreements,
  • To comply with legal and regulatory obligations.

HOW YOUR INFORMATION MAY BE SHARED

In accordance with applicable law, we may share information about you with third parties to enable the uses described above, including:

  • Our affiliates and joint venture partners that we have now or may have in the future,
  • Our business partners, suppliers, agents and subcontractors who provide services on our behalf;
  • Relevant UMG artists and/or their representatives,
  • With other users when you leave comments or otherwise contribute content to an App,
  • Advertisers, advertising networks and social networks,
  • As part of an actual or potential corporate sale, merger or acquisition, or other transfer of all or a portion of UMG,
  • In response to a subpoena, court order, government investigation or other legal process, or as otherwise required by law, to protect our rights or the rights of third parties, or to ensure the safety or security of any person or entity, or
  • With your consent or as otherwise disclosed at the time of data collection or sharing.

STORAGE AND RETENTION OF INFORMATION

We retain the information we collect in accordance with applicable law and as reasonably necessary for our processing purposes as set out in this Privacy Policy, including resolving disputes, enforcing agreements, securing the Apps, and complying with our legal obligations. When personal data is no longer necessary for our purposes, we will delete or de-identify it.

We also take steps to ensure that the information we collect is treated securely and in accordance with this privacy policy. We have implemented technical and organizational procedures to protect the information we collect.

Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect the information we collect, we cannot guarantee its security.

DIGITAL ADVERTISING

We use third-party partners to enable targeted advertising on third-party social media platforms, websites, and mobile apps. These companies collect information through our apps to target users and display ads. Some of these ads may be personalized, meaning they should be relevant to you based on information the companies collect or receive about your use of our app, sites, and third-party apps over time, including through the use of cookies and other tracking technologies.

To learn more about targeted advertising and how to opt out of targeted advertising by companies participating in the DAA's self-regulatory program, visit the DAA Webchoices tool at www.aboutads.info . If you delete your cookies or use a different browser or mobile device, you may need to re-enable your opt-out choices through the DAA Webchoices tool.

To opt out of targeted advertising in mobile apps from companies participating in the DAA's AppChoices program, you can download that app to your device at https://youradchoices.com/appchoices . You can also limit the collection and use of data by third parties for targeted advertising through your mobile device settings, if available.

Please note that opting out will not prevent ads from appearing in your browser or applications. It may make the ads you see less relevant to your interests.

 

CHILDREN

Our apps are not directed to children (as defined by local law), and UMG does not knowingly collect information from children (as defined by local law) without parental consent, except as permitted by applicable law.

YOUR RIGHTS

You may have certain rights regarding our processing of personal data about you. These rights may include access, rectification, erasure, and/or portability of your personal data. You can exercise these rights by contacting us as described in the "Contact Us" section. We may take steps to verify your identity before processing your request. Our verification measures vary depending on the risk to the individual and may include confirming access to the relevant email account, providing government-issued identification or other identification documents, or providing other account information or information that indicates a valid request.

You may also have the right, in accordance with applicable law, to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.

Specific information about your rights regarding data processing of European data and personal data of residents of California, Colorado, Virginia, Connecticut, and Utah can be found on our “ Your Privacy Rights” page.

EU-US DATA PRIVACY FRAMEWORK

UMG’s U.S.-based affiliates UMG Recordings Services, Inc., UMG Recordings, Inc., Universal Music Investments, Inc., Universal Music Group Holdings, Inc., Universal Music Group, Inc., UMG Commercial Services, Inc., and Universal Music Publishing, Inc. participate in the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “DPF”) regarding the collection, use, and retention of personal information transferred to the United States from European Economic Area member countries, Switzerland, and the United Kingdom. UMG has certified to the United State Department of Commerce that it adheres to the Data Privacy Framework Principles. More information about the Data Privacy Framework, including UMG’s certification, is available on the Data Privacy Framework (DPF) Program website .

Our group companies are subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC).

UMG collects and uses personal information as described above in the "Information We Collect" and "How Your Information May Be Used" sections. We may disclose personal information about you as described in the "How Your Information May Be Shared" section above. UMG may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

When we transfer personal information covered by the DPF to a third party, we require that third party to access, use, and disclose the personal information in accordance with the DPF. UMG is responsible for the processing of personal information we receive under the DPF and subsequently transfer to third parties acting as agents on our behalf. We remain liable if such third parties process personal information in violation of the DPF Principles, unless we prove that UMG is not responsible for the event giving rise to the damage.

Individuals whose data are covered by the DPF have the right to access personal information about themselves. You may also have the option to limit the use and disclosure of your personal information. Please see our " Your Privacy Rights " page for more information about your rights and how to submit privacy requests.

Dispute resolution

If you have any questions or complaints about how UMG handles your personal information, please contact us through our Privacy Request Form or email us at privacy.officer@umusic.com . We will respond as soon as possible. If you are not satisfied with our handling of your privacy or data use complaint, you may contact our U.S.-based independent dispute resolution provider, JAMS, by clicking here . Under certain conditions, individuals may invoke binding arbitration.

 

CHANGES TO OUR PRIVACY POLICY

Any future material changes to our privacy policy will be posted here. Please check back frequently for updates or changes to our privacy policy.

 

Cookies

Our apps use cookies and other similar technologies to improve your experience and support targeted advertising. This Cookie Policy refers to cookies and other similar technologies (such as scripts, plugins, tags, device fingerprints, local stored objects, beacons, and pixels) as "cookies."

You can learn more about the cookies and other tracking technologies we use and the purposes for which we use them and make certain choices about cookies through the cookie choice tools available in our Apps.

Most web browsers are automatically set to accept cookies. However, if you wish to refuse or delete cookies (or similar technologies), please refer to the help and support section of your web browser for instructions on how to block or delete cookies. Please note that you may not be able to use all the features of our App, including certain personalized features, if you delete or disable cookies.

To learn more about managing cookies, visit www.allaboutcookies.org or visit www.youronlinechoices.eu which has more information about behavioral advertising and online privacy.